FAQS

1. How do I book my holiday?

To book your holiday call us on 01948 662016. At peak times the telephone line can become exceptionally busy – even with the magic of modern day communications, we can still only speak to one customer at a time! 

All of your calls are of equal importance to us -so if we are unable to pick up your call we do have a voicemail service that picks up when we are already on a call or unable to answer; so please do leave us your name, contact number and the reason for your call and we will endeavour to call you back as quickly as possible. 


2. Are all of the holidays shown available? 

We work as hard as we can to ensure that all holiday listings are up to date on our website and removed once they are booked up.


3. What happens once I've booked?

When you have booked we will send out confirmation and full terms and conditions. Approximately 2 weeks before departure, your departure point and excursions will be confirmed together with your travel documents and luggage labels. 


4. Do I need travel insurance?

You are advised to have travel insurance. It is a mandatory requirement for all European tours.


5. Do I need a passport?

Please ensure you have a passport for all European tours. A passport is required and should be valid for a further 6 months after the scheduled date of return. You don't need a passport for Ireland, however you are advised to carry some form of ID such as your driver's license, birth certificate, utility bill etc.


6. Is there a limit on how much luggage I can take?

Baggage allowance is one medium sized suitcase that weighs no more than 20kgs. We reserve the right to not carry any items that are deemed to be too large or heavy for the driver to load and/ or fit into the luggage hold.


7. Can I take a wheelchair or scooter?

It is a condition of travel that you must inform us at the time of booking if you require additional items to be carried along with your luggage such as a wheelchair or walking frames. A space must be reserved for these items to be carried and will be confirmed on our correspondence to you.

If you arrive at your pickup with additional items that are not listed on our records, we cannot guarantee we will be able to carry them. 


8. What if I have a special requirement?

If you have any special requirements please let us know when you call to book your holiday. 


9. Can I make special requests at the hotel?

We promise to forward your request to the hotel. However requests which do not warrant a supplement can not be guaranteed, and bookings should not be made on the provision of such requests 


10. What is the difference between close to home pick up and guaranteed door to door?

With "close to home" you will be advised of your departure point approximately 2 weeks before departure. These will be organised within a 10 mile radius of your home.

The worst case scenario is that you would be required to travel up to 10 miles to the tour departure/ joining point. The best case scenario is that you are collected from your home free of charge. As well as for convenience, customer pick up locations are chosen with customer comfort and safety in mind.

With “Guaranteed door to door” you are collected and delivered back to your door. For this guaranteed service an additional charge of £25 per person per tour is levied. Please note that you may travel with clients who have been picked up on the door close to home basis- you have paid for the GUARANTEE


11. Can I choose my seat on the coach?

Seats are allocated on a first come, first served basis, so please be sure to book early to avoid any disappointment.


12. Will I have to change coaches?

No, your coach holiday will be on our VIP club class coach from beginning to end. In the event of any unforeseen problem, we will always seek to minimise any inconvenience to passengers.


13. Is my coach operator a reputable company?

Bensons Travel are an established Local company with a 5 star rating on google and 5 out of 5 on facebook! Please visit our facebook page to read our reviews


14. Are excursions included in the price?

All excursions are included in the price of the holiday, with the exception of payment of entrance fees to certain places of interest (unless otherwise noted). Excursions/ itineraries are provisionally advised to customers approximately 2 weeks before departure, together with your travel documents and luggage labels.


15. Are meals included?

All of our tours are provided on a half board basis - breakfast and choice evening dinner menu (unless otherwise stated)


16. What if I have a complaint?

In the unlikely event that you have a complaint, please write to us within 7 days of your return departure date. You can send an email from our contact page